Privacy Policy — Neurova

Neurova (“we”, “us”, “our”) is committed to protecting your personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA 2010). This policy explains what data we collect, how we use it, and your rights as a data subject.

1. Who We Are

Neurova is located at 37 Jalan Teknologi, Taman Teknologi Malaysia, 57000 Kuala Lumpur, Malaysia. For data protection enquiries, contact our Data Protection Officer at [email protected] or call +60 3-8940 3672.

2. Information We Collect

Information you provide directly

Name, email address, and phone number submitted via our contact form
Message content and any other details you choose to include
Information shared during email or phone correspondence

Information collected automatically

IP address and approximate geographic location
Browser type, operating system, and device type
Pages visited, time spent, and navigation behaviour on this website

Information from service engagements

When you engage Neurova for a project, we may access business or technical data as necessary to deliver the agreed scope. This is governed by the service agreement signed by both parties before work begins.

3. How We Use Your Information

To respond to enquiries and communicate about our services
To deliver agreed services and manage project communications
To improve the content and functionality of this website
To comply with legal obligations under Malaysian law
To detect and prevent fraud or misuse

We do not use your personal data for direct marketing without your explicit consent.

4. Legal Basis for Processing

Consent — when you submit our contact form or provide information voluntarily
Contract — when processing is necessary to fulfil a service engagement
Legal obligation — when required by Malaysian law
Legitimate interests — to operate and improve our services, provided your rights are not overridden

5. How We Share Your Information

We do not sell, rent, or trade your personal data. We may share it with:

Service providers assisting us with website operations or analytics, under data processing agreements
Legal authorities when required by Malaysian law or court order
Professional advisers such as lawyers or accountants where necessary

6. Data Retention

Contact form enquiries are retained for up to 24 months after last communication. Project-related data is deleted or returned within 30 days of project close, as documented in the service agreement. Anonymised analytics data is retained for up to 36 months.

7. Cookies

This website uses cookies to improve your experience and collect analytics data. See our Cookie Policy for full details.

8. Your Rights Under PDPA 2010

Right to access the personal data we hold about you
Right to correct inaccurate or incomplete data
Right to withdraw consent at any time (where processing is consent-based)
Right to request we cease using your data for direct marketing
Right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, email [email protected]. We will respond within 21 days.

9. Data Security

We implement technical and organisational measures including HTTPS encryption, access controls, and regular security reviews. We act promptly if a data breach occurs.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects when changes were last made. Continued use of this website after changes are posted constitutes acceptance.

11. Contact

Data Protection Officer: Neurova
Address: 37 Jalan Teknologi, Taman Teknologi Malaysia, 57000 Kuala Lumpur
Email: [email protected]
Phone: +60 3-8940 3672